The Personal Data Protection Act 2010 was introduced by the Government to regulate the processing of data in commercial transactions. This Act, which covers all companies and firms established in Malaysia, requires us to inform you of your rights regarding your personal data that is being processed or that will be collected and that will be processed by us and the purposes for processing of such data. This Act also requires us to obtain your consent to the processing of your personal data.
Call2wash is very concerned about the privacy of our customers. We only collect, record, hold, store and use Personal Data as set forth below:
Data protection is related to trust issues and we take your privacy very seriously. Therefore, Call2wash will only use your Personal Data in the manner outlined in this Privacy Notice. We will only obtain this Personal Data if necessary for us to do so to complete our dealings with you. The storage of this Personal Data is for as long as it is legally required or as long as it relates to the purpose of the acquisition of such Personal Data.
You are free to browse our website, www.call2wash.com.my, and also our social sites, without having to provide any of your Personal Data. You remain anonymous and we will not detect you unless you register as a member of our website. In addition, we only have access to your social site when you start an “engagement” such as “Share / Like / Comment”. This access is restricted as you have configured it in the social media account.
Accordingly, you are informed that personal data and other information (as a whole, “Personal Data”) provided during the booking process, during the service process or during , contact with us may be used and processed by Call2wash – owned by C2W GLOBAL SDN BHD . (1176168H )
Any suggestions or complaints, please submit to our customer service department or email directly to Booking@call2wash.com.my
PERSONAL DATA COLLECTION
Call2wash will in no way sell, share or trade the Personal Data of customers we obtain online (Websites, Social Sites, SMS / Whatsapp).
Personal Data we obtain in this way will only be shared with our group of companies as well as third parties for purposes permitted under the provisions of Malaysian law.
When you agree to use and subscribe to our services, the Personal Data we need is:
Date of Birth (optional)
Credit / Debit Card Information (this information is managed by a third party, Billplz Sdn Bhd (1023853P).
The Personal Data we obtain will be used or shared within a group of companies or third parties for some or all of the purposes below:
To provide services that have been ordered by customers, either by our group of companies or other companies deemed eligible to replace our services (in the event of an emergency or we are unable to meet customer requests);
To inform or update booking status or for customer support purposes;
To convey service and booking information;
To process orders and provide pre-ordered services;
To enable us to manage the administration of accounts registered with us;
For the purpose of verifying and executing financial transactions related to the payments you make online. For example, the payment you make through our Website will be processed by the agent we appoint. Disclosure to data processing agents such as agents we appoint in this context is required for the purpose of handling the sales transaction you have selected;
Non-mandatory personal information such as date of birth and gender will be used for the purpose of researching our customer demographics and for us to provide suggestions or information in the form of promotional emails that we find useful to you, thus, enhancing your experience when you visit websites and social sites we. By providing this non-mandatory personal information, you are deemed to have agreed to be a part of our study and receive the above suggestions or information.
While we provide services to customers, some or all of the following will be done:
Take pictures of washed items;
Take pictures of the laundry environment;
Take pictures with the owner of the goods (optional).
This information is taken for the purpose of:
Marketing and use within our websites and social sites;
Monitoring the quality of work of our laundry operators;
Proof of laundry by our laundry operator;
Learning and improving the quality of work.
YOUR PERSONAL DATA SECURITY
You can update your personal information at any time by accessing your account on the call2wash website.
DISCLOSURE OF PERSONAL INFORMATION
We will not share your Personal Data with any organization other than our group of companies and third parties directly for matters relating to the implementation of services that have been ordered by customers and for purposes for which you have given permission.
In exceptional circumstances, Call2wash may be required to disclose Personal Data, such as when there is reason to require such disclosure to avoid life or health threats, or required by Malaysian law. Call2wash is always committed to complying with the Personal Data Protection Act 2010 in particular the policies as well as the guidelines and orders in accordance with it.
If you find that your privacy has been violated by call2wash , please contact Customer Service and we will resolve the matter
ACCEPTANCE OF COMPUTER DATA IS NOT NECESSARILY PERSONAL INFORMATION.
As you browse the Call2wash website and social sites, the server automatically records the information sent by the browser. This data may include:
Your computer’s IP address
Web browser type
Websites you have visited before our website;
The pages you visit in the Call2wash website;
The period of time you spent visiting the page, the items and information you searched for on our website, the time and date of access, and other statistics
This information is collected for analysis and evaluation to help us improve the quality of websites and social sites as well as the services and products we offer. This data will not be used in conjunction with any other personal information.
AMENDMENT TO OUR POLICY
In relation to direct marketing, you may request Call2wash by written notice (as provided in the next paragraph) not to process your Personal Data for any of the following Purposes: (i) advertising or marketing by telephone / email / letter for products or Call2wash service or our group of companies, (ii) send to you by phone / email / letter of advertising or marketing materials Call2wash or our group of companies, (iii) send short message system (SMS) / Whatsapp / use social media we have any Call2wash advertising or marketing materials or our group of companies; or (iv) communicate with you by any means whatsoever of Call2wash advertising or marketing materials or our group of companies.
You may at any time hereafter submit inquiries, complaints and request access to, and correction of, Personal Data or restrict the processing of your Personal Data by sending such request to us by registered post or email: Booking@call2wash.com.my
COMPLAINT ABOUT VIOLATION
If you have any dissatisfaction with the way we handle your inquiries or complaints, please contact our Customer Service.